Refund policy
Unopened Items
Unopened and unused items can be returned within 7 days unless specifically stated on the product details page. The item must be in the same condition as when initially purchased.
Opened Items
Opened items are not eligible for returns of any kind. This includes:
- Items that have been opened or removed from the original packaging
- Items that have visible indications that the package has been opened
- Opened cases that are no longer factory sealed
Other Items Not Eligible for Return
Certain items on the site are not eligible for return, regardless of whether an item is open or unopened. Categories of items that cannot be returned include AFA, CAS, or CGC Graded products, collectible trading cards, vintage toys and collectibles of any kind, and any other item noted as ineligible for return on the product details page.
Damaged and Defective Items
Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 7 days of receiving your order. If the item is no longer available, a refund will be issued to the original payment method used to purchase.
We will request that you e-mail a picture of your broken or defective item(s) to help us determine what exactly is wrong with the item.
The following issues do not qualify as a defective product:
- Minor cosmetic paint issues
- Package condition, unless stated in listing.
How to Return an Item
Please contact our store to receive authorization for your return so that the item(s) can be accepted. Any returns without authorization will be delayed and possibly not be eligible for a refund. Our store may be reached by:
- Email: titantoystn@gmail.com
- Phone: 615-306-9395 (11:00 AM to 7:00 PM CST Monday - Friday)
Return Shipping - Domestic Customers
If the return is due to our error or a damaged or defective product, we will cover any return shipping fees as long as the return is completed through our store's return option (a prepaid label provided by us). If you choose a self-return option (a carrier or service of your choice) you will pay the cost charged by the carrier selected and will not be reimbursed. We are not responsible for any lost or damaged packages through a self-return option.
If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.
Prepare Your Item for Return Shipping
Please pack the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately protect the item. Please do not place shipping label directly on the item to return it as this results in a partial or no refund. If the item is damaged in transit or received in not the same condition as shipped due to poor packaging your refund will be less.
Refunds
Refunds on returns are issued after the product has been received and processed. Refunds are in the original form of payment.
Once we issue your refund there may be a delay for these funds to show in your account:
- Credit/Debit Cards: Typically 3-5 business days
Refused and Undeliverable Shipments
A refused shipment will be treated as a return and any return costs will be deducted from the refund.
If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not available), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped.